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Archive for category: Communication

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Brand Management: Top 10 Tips for Managing Your Brand Reputation

Got a brand? Just like a person, your brand has a reputation to establish and uphold. The identity of your brand, of course, begins with its name. Your product or service is your brand’s body and mind, and you must use all five senses to reach out in appealing ways to old and new friends […]

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Brand Honesty: Why and How It Pays to be Truthful

Openly, honestly admitting your brand’s flaws is a daunting prospect, but it just might save your bottom line or even help grow it!     Few companies willingly confess their problems, but most customers notice those problems. Whether it’s an unclear label on some packaging that makes it difficult to read the ingredients, a supply […]

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Brand Scandal: What’s Your Response to Controversy?

The recent horsemeat crisis may be producing some of the most amusing jokes of the last few months, but the implication for brands on losing consumer trust is certainly no laughing matter.   This latest consumer scare is less about the ingredients themselves and more to do with the level of trust we place in […]

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De-Branding to Differentiate; Is Your Brand Strong Enough?

Selfridges department store in London made waves recently with consumers and marketers alike with the launch of their “No Noise” branding project.       In an aim to address the increasingly cluttered world of 21st century marketing, Selfridges opened the Quite Shop in-store. Minimalist art and music, and a ban on mobiles and shoes […]

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Company Culture: Your Brand’s Strongest Competitive Advantage

Company culture may be the most vague aspect of brand management but carefully controlled and nurtured it can provide your brand with a sustainable competitive advantage that even your strongest competitors cannot replicate.   Company culture is a culmination of the behaviors, attitudes, relationships, core brand values and environment within a business. Simply put, your […]