Brand Profiling: How Brand Performance and Purpose Are Inextricably Linked

Ask the people in any room for a show of hands for who leaves the house to go shopping for unheard of brands in nondescript shops. No hands will go up. Wishy washy products and unremarkable, generic services certainly don’t motivate anyone. However, instantly recognizable market leaders, famous brands, cults and classics pack in plenty of appeal by projecting a purpose that’s engaging and compelling for both employees and customers alike.

Purpose Equals Purchase

“Consumers choose the brands that engage them on their passions and interests 42 percent more often than they do those that simply urge them to buy the product being advertised,” according to a 2014 report by Think with Google, undertaken in partnership with TNS and Ogilvy. Interviews with purchasers of auto vehicles, beauty products and smartphones indicates that, more than ever,

Purpose = Purchase.

Profit is Not Brand Purpose

The sole intention, or purpose of a business, is not, and cannot be, just to make money. Rather, profit is a consequence of doing business. In 2000, Peter Drucker, the father of modern management theory, shared his thoughts on this topic as mentor to the former chairman of Procter & Gamble, “The purpose of a company is to create a customer” and “A business….is defined by the want the customer satisfies when he or she buys a product or a service. To satisfy the customer is the mission and purpose of every business.”[1]

Search For Higher Truth Hugh Mac Leod 600px

Image via www.gapingvoidart.com, ©Hugh MacLeod

What Does Your Brand Stand For…And Upon?

One cannot over emphasize the importance of building a strong base as a platform for a brand, using the following key elements as bricks in its foundation:

  • vision
  • mission
  • values
  • purpose
  • promise
  • positioning
  • architecture/hierarchy structure
  • story
  • personality
  • corporate social responsibility

When working with our private clients or indeed delivering our open branding masterclasses and workshops we use the Personality Profile Performer™ System to develop all these key brand foundational elements for our clients’ or workshop participant’s brands. The outputs from the Personality Profile Performer™ then provide you with your brand blueprint or brand roadmap, together with the brand direction for your brand design application in brand collateral, brand communications strategy, training and so forth.

Notice that purpose is one of the key building blocks for a strong brand foundation. This part of the brand foundation provides the critical direction for brand strategy, and consequently, for high performance with the laser-focused results marketers seek. Here we aim to show you how a well-defined brand purpose is inextricably tied to stronger brand performance.

Defining Brand Purpose

Since some employees and employers may say that the purpose of a business it to make a profit, it’s understandable that thought leaders must reiterate the actual meaning of brand purpose.

So, what is brand purpose and what is it not? Drucker and other experts observed that brand purpose is to create customers through superior products and services which have value and usefulness. In other words, customers do not shop and pay so that a company can become richer. They buy because they perceive value in their purchases.

It’s important to note that 60% of branding is about perceived value and only 40% about the actual product or service, so how you communicate your brand’s mission, vision and purpose actually has a significant impact on your bottom line.

To quote Simon Sinek “People don’t buy what you do, they buy ‘why’ you do it, and what you do simply proves what you believe.”

Branding expert David Aaker writes about value that inspires purchase from both sides of the buy/sell relationship. “It is easy to get caught in a focus on financials, but employees and customers are increasingly attracted to brands and firms that have a higher purpose.”[2]

This is why, for example, at their very foundation of purpose, Volvo family cars are built around a steel cage design to achieve maximum safety, Mercedes-Benz defines meticulous German engineering and innovation in luxury cars, and Tesla produces electric cars to decrease our dependency on gasoline. Purpose is also why one of the most successful brands on earth doesn’t just sell computers, but dreams up groundbreaking products such as the Apple Watch, iPads and iPods to create “insanely great products” that enhance peoples’ lives and that many people consequently want…a lot.

How Clear Brand Purpose Improves Performance

Brand educator Mark Di Somma counsels that marketers should view the relationship between purpose and product as a symbiotic one, not as an either/or one.[3] “For purpose to realize its full potential, the commercial leadership must align with, and be framed by, a clear and shared moral leadership.”[4]

When brands are able to connect and balance great storytelling founded on a clear vision, mission, values, and purpose, with the right product or service, then the magic happens. We look into three case studies from Coca-Cola, Wal-Mart Stores and Patagonia.

Case Study 1: How Coca-Cola Made History Selling Togetherness

Who remembers the tune, “I’d like to buy the world a Coke and keep it company”? It was 1971 when McCann-Erickson’s creative and music directors first produced those lyrics[5], placed a group of Coke bottle-holding, flowers-in-the-hair, multicultural lip-syncing teenagers on top of a hill outside Rome and portrayed a positive message of sharing, hope and love. The world said “Wow!”

One of the most successful adverts of all time, now enshrined in the National Museum of American History at the Smithsonian Institution[6], married the idea of happiness and universal love with the product. In a ground-breaking collaboration between advertising and the record industry, it was re-envisioned as a hit song rising to UK #1, as a Christmas advert and as a Disney collaboration for years to come.

Case Study 2: How Wal-Mart is Re-Thinking Purpose

In America, Walmart has been reportedly criticized, rightly or wrongly for years, one issue after another. Non-union jobs at low wages that depress the job market, running small businesses out of town, accusations of racial and gender employee discrimination, foreign product sourcing, and environmental policies are a few of the themes that have splashed across the pages of various news publications and media.

America’s largest retailer is also America’s largest employer. Wal-Mart Stores has also created America’s richest family with a fortune placed at US $149 billion.[7] Yes, they have low prices in 5,000 stores. But, it’s fair to ask: What’s their brand purpose? What do they stand for?

   Walmart Orlando 600px

Image via Wikipedia CC 4.0, Credit: Miosotis Jade

In keeping with the growing trend in other parts of the world, American consumers’ sense of values have become more focused on where products come from, how they are made, whether a company is doing the right thing for the environment, for sustainability, for its workers and for corporate citizenship, says Allen Adamson, North American chairman at Landor Associates in AdWeek.[8]

Since mid-2015, AdWeek reports Walmart is starting to turn things around by embracing brand purpose. Examples include partnering with actor and gender-equality activist Geena Davis for a hometown theater festival in Arkansas, speaking out against anti-gay legislation, raising hourly salaries above federal minimum wage, and adopting “five freedoms of animal welfare” for its supplier chain.

Case Study 3: How Patagonia Used Reverse Psychology with its Purpose

“Don’t Buy This Jacket,” screeched the boldface type in caps to accompany the image of a parka. To launch their Common Threads Initiative[9], (reduce, repair, reuse, recycle, reimagine) the outdoor clothing maker grabbed attention in the New York Times on 2011’s Black Friday, a frenzied shopping day.

“This season, share some values,” the advertisement beseeched readers, focusing attention on consumerism versus conservation — hence, Patagonia’s mission: “Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis.”

As AdWeek explains[10] about Patagonia’s startling spin on things, “The point is, Patagonia, whose business relies literally on the outdoors, is in it for the long term.” Actively protecting the environment is central to Patagonia’s core purpose or raison d’être.

Patagonia Dont Buy This Jacket 1250 600px

Image via www.adweek.com and © www.patagonia.com

What happened to sales? According to Bloomberg Business,[11] two years into the buy less campaign, outdoorsy customers pumped an extra US $158 million, nearly a 40 percent lift, into the company, which opened 14 additional store locations. Environmentalists may take note that Patagonia has launched “Twenty Million & Change,”[12] a venture capital fund to invest in startups that share environmentally responsible corporate values.[13]

More Case Studies on Brand Purpose

For readers who may wish to research further examples of clear brand purpose driving improved business performance, we can suggest the following:

• Charles Schwab, the investment broker, highlights how they can help small investors who don’t really want, or need, to understand the stock market in depth to beat inflation. “Talk to Chuck.” was the groundbreaking campaign launched in 2005, years ahead of social media interactive conversations. Their personality-driven approach successfully carved out a unique positioning for the brokerage, squarely between the discount broker firms and the full-service Wall Street firms for larger investors.

• Rubicoin, founded by Dublin-born Emmet Savage who is listed in Irish America’s Wall Street 50 (the list recognises the achievements of the most innovative Irish-American and Irish-born leaders in finance) is noted as one of the most successful investors in the world and this brand’s primary purpose is to get the world investing successfully, to remove the perceived barriers to accessing the stock market by giving everyone the basic ingredients required to successfully invest so they are empowered to change their lives financially.

 Rubicoin Corporate Logo 2015 Rgb 72dpi 600px

• Nike places their mission statement up front and center: “To bring inspiration and innovation to every athlete* in the world.” Note the asterisk on the word “athlete.” Former university track and field coach and Nike co-founder Bill Bowerman said, “If you have a body, you are an athlete.” Any questions?

Nike Mission 600px

Image via © www.about.nike.com

• The Walt Disney Company, of course, was the brainchild of a master visionary. Now parent to four major companies, Walt explained the theme park concept best when explaining how he was bored watching his daughters in a playground. “I felt that there should be something built…something where the parents and the children could have fun together.” Walt would have approved of the company’s purpose as addressed by its former mission statement,  “To make people happy.”[14]

Do you think they miss the mark with the current one? “Now Disney’s mission is “To be one of the world’s leading producers and providers of entertainment and information. Using our portfolio of brands to differentiate our content, services and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.”[15]

That’s certainly a mouthful for Mickey Mouse or a dreamy-eyed child…or just about anyone outside the boardroom.

Questions About Brand Purpose to Consider:

• Does your brand have a clearly defined purpose? Have you engaged in the brand profiling process using a system like the Personality Profile Performer™?

 

• Is your brand’s purpose written in plain and simple language which everyone, both employes and customers alike, can clearly articulate on, or is it written in corporate lingo?

 

• How often do you re-visit, re-evaluate and brand health check your expression of your brand purpose?

 

• In what way is your brand’s purpose actively lived, expressed and shared with everyone in your business and interpreted by your employees?

 

• How would your employees respond to the question of what excites them and gets them out of bed in the morning?

 

• How and where is your brand’s purpose expressed to existing or potential customers?

 

If you’re struggling to answer these questions maybe its time your gave your brand a brand audit health check or brand refresh. Feel free to get in touch, we’d love to help!

 

  

You may also like:

‘What Customers Want: Top 16 Branding Trends in 2016’

 

‘Brand Profiling: How to Use Emotion to Make Your Brand More Profitable’

 

‘Rebranding Strategy: Why Your Rebrand Must Embrace Storytelling’

 

‘Brand Audits: 10 Things Successful Brand Owners and Managers Must Know’

 

The Profit Power of Cult Brands, Why and How to Create One

 

‘Brand Revitalisation and Relaunch: The do’s and don’ts of doing it successfully!’

 

Brand CSR: The Business Case for Successful Branding and Social Good

 

‘Co-Branding: 13 Tips for Growing Your Brand Through Strategic Partnerships’ 

[1] https://hbr.org/2009/11/why-read-peter-drucker

[2] https://www.prophet.com/blog/aakeronbrands/216-what-is-your-higher-purpose

[3] http://www.brandingstrategyinsider.com/2016/01/brand-debate-focus-on-product-or-purpose.html#.VqwmcmRViko

[4] http://www.brandingstrategyinsider.com/2014/08/defining-your-brand-purpose.html#.VqxKb2RVikp

[5] http://www.coca-colacompany.com/stories/coke-lore-hilltop-story

[6] http://www.smithsonianmag.com/smithsonian-institution/american-history-museum-scholar-coke-advertisement-180955318/?preview&no-ist

[7] http://www.forbes.com/profile/walton-1

[8] http://www.adweek.com/news/advertising-branding/walmart-trying-brand-itself-socially-conscious-165034

[9] http://www.patagonia.com/us/worn-wear

[10] http://www.adweek.com/news/advertising-branding/ad-day-patagonia-136745

[11] http://www.bloomberg.com/bw/articles/2013-08-28/patagonias-buy-less-plea-spurs-more-buying

[12] http://www.patagoniaworks.com/#index 

[13] http://www.fastcoexist.com/1682011/patagonia-launches-a-venture-fund-for-environmentally-responsible-startups

[14] http://www.fastcompany.com/1821021/defining-your-companys-vision

[15] https://thewaltdisneycompany.com/about/

What’s a Cult Lifestyle Brand, and How do You Create One?

When the Apple Corporation gave its annual report in 2015, it had a whopping $178 billion in cash, or enough to buy the Ford, Tesla, and General Motors car companies and have more than $41 billion left over. [1] Such is the power and worth of a so-called cult lifestyle brand. Here, we’ll look at what makes up a cult brand, and the characteristics that set the stage for your brand to obtain that coveted status.

 

 

What is a Cult Brand, and Why is it Smart to Build One?

  

A cult brand has worked so hard to build a following, it’s in a class of its own. Loyal customers feel there is no substitute for the benefits ‘their’ cult brand offers, and they’re often willing to go to great lengths to get access to those much sought after respective products or service.  Cult brands anticipate the tangible and spiritual needs of their customers and work to fill them on multiple levels. [2]

  

They’re usually associated with social benefits, too [3]. For example, Fender guitars are arguably not the most technically advanced instruments, but they nevertheless enjoy a cult following. Once people buy a guitar, they feel they’ve become part of a social club of other content like-minded customers, including some superstar players.

  

Once you’ve built a strong cult brand it will continue to inspire brand loyalty provided you both carefully nurture it and your loyal customers. That loyalty is likely to persist even if you charge a premium or intentionally produce products or services in limited quantities with restricted access.

  

Furthermore, in the event an untimely problem arises that momentarily blemishes the brand, its cult status will often be enough to carry it through those temporary low points.  Brands with cult-like status tend to engender staunch customers willing to buy the brand again despite mishaps.

  

 

Characteristics of a Cult Lifestyle Brand

 

Let’s take a deeper look and examine key characteristics that help some brands stand head-and-shoulders above the rest, seemingly immune to the many struggles causing competitors to flounder:

 

  • Cult Brands Have Recognizable Strong Personality Traits: Although brands don’t necessarily have all the attributes humans do, the best share many qualities with humans. They are like humanized entities. You may resonate with one of your most beloved brands because it appears to exhibit sympathy, honesty, integrity and motivation, among other emotionally engaging human-like traits, qualities and values that are potentially important to you.

 

  • Cult Brands Are Relatable: When a cult brand is relatable, it’s able to resonate with its target audience by encapsulating familiarities within everyday lives. A brand may be positioned so it’s optimally relatable via its packaging, customer service, employees, customer journey, brand collateral and even purchase receipts.

 

  • Cult Brands Encompass Broad Ideals: Some brands reach cult status because they successfully convey an ideal or lifestyle its purchasers aspire to and want to be part of. Maybe the brand’s associated with warm hospitality, opulent luxury, a rugged, adventuresome lifestyle or a hunger for high-tech items that regularly challenge what we think is possible. [4] By regularly purchasing items or services that represent what they aspire to having, buyers inch ever closer to their ultimate goals. Its what the beloved cult brand ‘stands for’ that its target audience identify, with and relate to as part of their own personal identity.

 

  • Cult Brands Have Their Own Catchy Brand Language and Buzzwords: At Walt Disney World, people who work there aren’t called employees, but “cast members.” Furthermore, the crew that designs rides is staffed by “imagineers.”

 

Also, don’t walk into an Apple Store and expect to get your MP3 player checked at the technical support desk. Instead, stroll back to the Genius Bar where a specialist bearing the title of “genius” will examine your iPhone. 

 

The distinctive language used by cult brands is not just an accidental cutesy extra. It’s quite deliberate and strategically developed as part of building the brand’s profile using a system like the Personality Profile Performer™. When people learn the lingo or brand language, they’ve become members of an exclusive club, the in-crowd, and are thereby more closely connected to one another and those they perceive to matter most in their world. [5]

 

 

4 Top Tips for Creating a Cult Brand

 

Now that you’re more familiar with some aspects of brands that have reached cult status, let’s explore actionable tips that could help your own brand achieve that apparently insurmountable feat. [6]

 

1. Tell a Strong Brand Story

The human brain responds instinctively to stories. We’ve shared stories since we lived in caves and learnt them as children on our parents’ knees. It’s how we make sense of the world. Your brand should develop and tell an engaging, memorable tale. When we’re working with our clients to create and develop memorable brand stories we use our Story Selling System™. Consider that most cult brands are able to successfully communicate which problems their products solve. Ideally, your story should not only be authentic and emotionally compelling, but prove how your product fills a demonstrated need.

 

 

2. Excel at Doing or Giving Something People Greatly Value

Cult brands are often excellent at providing a service or benefit to a far superior degree when compared to their competitors, and brands in other unrelated sectors for that matter. This is one of the reasons why it’s so crucial to understand what other brands in your industry are doing, and evaluate how you can reach beyond that point in a meaningful and feasible way. A brand audit is a very effective tool for uncovering this often hidden information. Your brand needs to be creating a customer experience in at least one very unique way that’s vastly superior to your nearest contenders.

 

 

3. Truly Value Your Customers

Regardless of how great whatever you’re offering is, your brand is highly unlikely to reach cult status if you consistently give customers the cold shoulder. Earlier, we talked about how people who follow cult brands may be more forgiving and willing to offer second chances. However, that’ll only happen if you have stellar customer service practices that make your customers feel like they’re genuinely worth your time and much appreciated for their business.

 

Besides just offering great service, try to include customers in your creative or product or service development process, even if its just to get feedback from them. People love feeling like they’re part of something important and that their opinion matters. If you make it clear their thoughts matter, they’re more likely to be loyal for life.

 

 

4. Give the Impression of Scarcity

Although this tip can backfire in some markets, profits and consumer interest levels can grow when customers feel the product you’re offering is not easy to acquire. When buyers believe an item is in limited supply, they’re often more likely to try harder to get it.

 

   Pixabay People Waiting 600px

 

  

Now, let’s look at a few case studies of companies that have used various brand strategies to build their cult brands and make them thrive very profitably.

 

 

Case Study: SoulCycle

 

SoulCycle is a brand of indoor cycling classes that’s beloved by celebrities, and some might say, a little overpriced. Class prices begin at $32 for 45 minutes of sweaty cycling. Yet, SoulCycle’s devotees don’t mind.

 

   Soul Cycle Home Page2 600px

Image via www.soul-cycle.com

 

 

Many of them cycle while wearing diamonds and Rolex watches. Being around people who are outfitted in the same way likely engenders feelings of even greater exclusivity.

  

 

  

  

  

Furthermore, certain superstar trainers have very small exclusive class sizes, leading fitness fans to scramble in hopes of landing an open slot, or getting lucky when someone doesn’t show up. Chelsea Clinton, Oprah Winfrey and Lady Gaga are just a few VIPs singing SoulCycle’s praises, with Lady Gaga even bringing custom-made SoulCycle bikes on a tour. [7]

  

     Soul Cycle 600px

Image via www.popsugar.com

 

 

Case Study: J. Crew

 

Founded in 1983, J. Crew is an American clothing brand that has impressively been able to enjoy a long-term cult status, while other hopeful brands have faltered. Some analysts say the success is largely due to the brand’s fearless and forward-thinking president and creative director, Jenna Lyons. [8]

 

       Style Profile Jenna Lyons 600px

Image via www.letsrestycle.com and www.sohautestyle.com

 

 

She took the helm in 2008 and began running with the bold strategy that the brand should no longer be dictated by corporate strategies. Instead, J. Crew would not associate with a product unless its team members truly embraced it.

  

 

 

  

 

Furthermore, Lyons unified the company’s creative processes and gave employees more freedom to take risks. Ideas that don’t work well are quickly disposed of, leaving some to feel J. Crew is constantly in flux. However, rising profits and raving fans indicate the changes have resonated. Some of the brand’s YouTube videos have more than a million views.

 

 

Case Study: Vij’s and Rangoli

 

These two Canadian restaurants are run by a husband and wife team and have become some of the hottest eating establishments in Vancouver. A “No Reservation Rule” means people sometimes have to act fast to enjoy this beloved cuisine.  

    

   Vikram Vij 600px

Image via www.macleans.ca

  

  

Besides the tasty fare they offer, perhaps one of the reasons why the restaurants have such loyal followings is because their very creations represent an entrepreneurial dream many fantasize about.

 

 

  

 

  

The restaurants were funded by a small loan from a family member, plus personal savings. One member of the team is Vikram Vij, who’s originally from India. He was able to use talent, determination and dedication to help the restaurants prosper.[9] Vij and his wife Meeru have even written two acclaimed books.

   

      Vijs Indian Cookbooks 600px

Image via www.vijs.ca

   

   

Clearly, there’s not a single path that leads an emerging brand to cult brand status. However, a combination of key factors, such as cultivating desirable brand characteristics, a skilled team with a visionary leader, unwavering focus with a clear strategic brand vision and an exclusivity or scarcity strategy can result in impressive outcomes.

 

 

Key Takeaways

 

  • Cult brands must meet a need or solve a problem in at least one way that’s significantly superior to competitors

 

 

  • Cult brands are inspiring, yet relatable

 

  • People are often more forgiving of cult brands

 

 

  • Cult brands often encompass desirable lifestyles

 

 

 

Questions to Consider

 

  • Can you identify one or more desirable personality traits your brand possesses that may help it reach cult status?

 

  • What positive associations or lifestyles relate to your brand?

 

  • Can you think of a situation where it may be detrimental or inappropriate to use a scarcity strategy?

 

  • Which problems does your brand solve for consumers?

 

  • In what ways do you think your brand makes others feel inspired?

 

 

 

 

You may also like:

 

• What Customers Want: Top 16 Branding Trends in 2016

 

• Rebranding Strategy: Why Your Rebrand Must Embrace Storytelling

 

• Top 10 Packaging Trends for 2016

 

• Limited Edition Packaging: How to Use it as Part of Your Brand Strategy

 

• Brand Profiling: Top 6 Components to Creating a Strong Brand Personality

 

• Brand Audits: Why You Need Them and How to Perform One

 

• Creating New Brands: Top 10 Tips for Brand Success  

  

• Colour Psychology: Cracking the Colour Code for Profitable Branding

  

• Brand Personality: Is Your Brand’s Character Big Enough to Compete?

  

• Luxury Branding: How to Establish or Re-Position Your High-End Brand

 

 

 

[1] Sam Colt, uk.businessnsider.com, “15 Mind-Blowing Facts About Apple’s Latest Quarter,” January 2015.

[2] http://www.cultbranding.com, “Cult Brand Defined.”

[3] Antonio Marazza, http://www.forbes.com, “A Survival Guide for Symbolic and Lifestyle Brands,” October 2013.

[4] Jessica Farris, http://www.printmag.com, “Branding Lifestyles: What Does Your Brand Represent?” September 2014.

[5] Frank Cowell, “http://www.elevatoragency.com, “Why Your Brand Needs Its Own Language”

[6] Dave Llorens, http://www.huffingtonpost.com, “8 Cult Lessons That Will Help You Build Your Brand,” December 2013.

[7] Vanessa Grigoriadis, http://www.vanityfair.com, “Riding High,” August 2012.

[8] Danielle Sacks, http://www.fastcompany.com, “How Jenna Lyons Transformed J.Crew Into a Cult Brand,” April 2013.

[9] smallbusinessbc.ca, “Meet Vikram Vij, CBC Dragon, Vij’s Restaurant, My Shanti, Rangoli and Vij’s At Home”

  

  

Top 10 Branding Articles in 2015

Are you curious which Persona Branding and Design articles have been the most popular over the past year?

 

We’re always interested to see which of our posts resonate most with you, our reader. Even though we do lots of research and planning, there are no guarantees which topics will trigger the most interest.

 

Here you’ll find an insider’s peek into our top ten most popular branding articles of 2015, some of which you might have missed.

 

I’m sure you’ll find at least one that will be very useful to your business in the year ahead.

Wishing you growing success in 2016!

 

 

Top 10 Branding Articles In 2015 600px

 

 

1. Rebranding Strategy: Why Your Rebrand Must Embrace Storytelling

 

The differences between a tired, old, has-been of a brand and a fresh, lithe and provocative one can be boiled down to a singular concept: storytelling. The art of telling a story, and telling it well, is integral to grabbing every potential customer’s attention, and a key part of your brand strategy.

 

The secret to success in the elegant art of storytelling lies in understanding its fundamental components. Though by no means comprehensive, what follows is a breakdown of some major elements that any good story should include. These are in fact some of the key ingredients we incorporate in our Story Selling System™ used when developing our clients’ brand stories:

 

The Top 5 Components of a Great Brand Story are as follows…

 

 

 Open Book 600px

 

 

2. Creating New Brands: Top 10 Tips for Brand Success

 

Launching a new brand is both exciting and challenging. The excitement comes in the promise of something fresh and new that could be wildly successful, be it for your well established, emerging or new start-up company — and the challenge comes in getting it right the first time.

 

Evaluating, articulating, developing and documenting your new brand’s position and purpose is crucial to building a strong successful brand.

 

It provides the roadmap and rationale to get you out of the starting blocks and heading in the right direction towards your ultimate success. And similar to your business plan, it’s also a key foundation to any successful business, be it product or service.

 

The question here is, do you know the key ingredients required for building a new brand?

 

To help you move in the right direction with your branding here are some of the elements we typically include in our branding process every time we’re working with a client to help them build their brand, whether it’s revitalizing an existing brand or launching a totally new brand to market.

 

These are actionable points which you should reference and evaluate before you launch your new brand, product or service, to market.

 

 

 Top 10 Branding Tips For Success 600px

 

 

3. What Customers Want: Top 16 Branding Trends in 2016

 

More than a half century ago, the customer-centric branding pioneer Walter Landor said, “Products are made in the factory, but brands are created in the mind.” [1] In 2016, the path to that consumer experience is a two-way street, and guess who’s in the driver’s seat? Brands with strong personality are the winners, because consumers equate experiences with brands.

  

Branding keywords for 2016 include: personalized, authentic, humanized, interactive, engaging, and mobile.

 

We take a closer look at some outstanding examples from brands that illustrate key 2016 on-trend pointers to successfully target today’s customers.

 

 

  Edelman Slide1 600px

Image via www.edelman.com

 

 

4. Brand Profiling: Top 6 Components to Creating a Strong Brand Personality  

 

Your brand is much more than merely a product or service, or a logo. Brands are an experience—the relationship between your business and your customers—and to create an exceptional customer experience, your brand must have an irresistible personality.

 

To quote Martyn Newman PhD “In the information age and globalised economy where values and meaning matter more in the market place, the value of emotional capital increases. This creates brand value and goodwill and results in repeat sales through customer loyalty, lifetime relationships and referrals. In other words, the brand is more than a name or a logo; it creates trust and recognition and is a promise and an emotional contract with each customer.”

 

Brand profiling is the systematic process of creating, developing and implementing your brand character and personality through shaping its brand promise, values, the do’s and don’ts of its behaviours, story, emotional benefits, its culture and what it stands for and so forth.

 

It’s this humanized entity that gets your brand message out into the market, cuts through the noise and gets the attention of your primary customers in a way that matters to them.

 

When creating and developing the profiles for our clients’ brands we use our bespoke Personality Profile Performer™, a systematic approach which underpins the commercial, rational, and holistic aspects of successful brand profile building.

 

The following six key elements are representative of some of the core ingredients included within this branding process, used to create and deploy a compelling personality for your brand.

 

 

 Martyn Newman Brands And Emotion

Image via © www.eqsummit.com

 

 

5. Co-Branding: 13 Tips for Growing Your Brand Through Strategic Partnerships 

 

Co-branding is defined as a partnership between brands. It typically works best when Brand A partners with Brand B, each with a different set of customers and brand associations of their own.

 

As in the expression, “the whole is bigger than the parts,” co-branding can add value when synergy exists between the brands; it creates an emotional energy, starts conversations and creates buzz around both partners and can delivery significantly increased financial returns for all involved when done right.

 

In addition to brand revitalization, co-branding objectives may include getting more bang for your buck, growing market share, building audience reach and altering perceived positioning. Co-branding is primarily used an alliance of two brand partners, although there’s no rule against bringing three or more to the party.

 

Checkout here:

• The Top 7 Benefits of Co-Branding

• 5 Co-Branding Risk Management Guidelines

• The Top 6 Tips for Co-Branding Success

with case studies and examples of who’s done it really well.

 

 

 Co Branding Multiple Examples 600px

Infographic via www.missvinc.om

 

 

6. Colour Psychology: Cracking the Colour Code for Profitable Branding

 

Colour increases brand recognition by 80%. 93% of shoppers consider visual appearance over all other factors while shopping. It adds huge power to communications, opinions, recall and emotive influence. In fact when used correctly, colour is a pivotal tool to substantially influence purchasing decisions, service or product.

 

Since colour choices impact every aspect of a commercial enterprise, brand owners should aggressively re-evaluate that choice throughout their brand strategy.

 

The question is, has your brand’s colour palette been selected with the right intent and applied to best possible effect throughout all your brand communications and touch points to ensure your brand grow and increased profitability?

 

Find out more about why colour matters and how you can use it more effectively within your business.

 

 

 Colour Infographic Cropped 600px

Infographic via Blueberry Labs

 

 

7. Packaging Design: How to Make it into an Irresistible Customer Brand Magnet

 

The growing proliferation of multiple different brands in the market place has made customers spoilt for choice, but often at the expense of easy decision-making.

 

When presented with an assortment of packaging options in which nothing decisively stands out, with a compellingly clear message that speaks to a customer succinctly, analysis paralysis sets in. It’s when faced with this situation that a confused shopper will typically default to making decisions based on price alone.

 

The question here is, where does your brand sit in the mix?

 

Leading brands cut through the visual and cognitive noise created by an oversaturated market full of aggressive competitors and hook their ideal customers by meeting their needs both emotionally and rationally.

 

Here’s how…

 

 

 Marmite Limited Editions 600px

Image via © www.marmite.co.uk

 

 

8. Luxury Branding: How to Establish or Re-Position Your High-End Brand   

  

The combined value of the various luxury goods markets in 2014 was an estimated 865 billion euros, with luxury cars, personal luxury goods and luxury hospitality taking the top three places, with values of 351 billion, 223 billion and 150 billion respectively.

 

You might think those statistics make luxury branding a very interesting sector, however if you want to reposition or establish your brand targeted at a high-end customer then there are six keys factors you need to consider within your brand strategy.

 

Firstly there are four main characteristics by which the luxury customer defines a luxury brand. However the way in which someone perceives luxury will depend on factors ranging from their socio-economic status to their geographical location.

 

Here are the four main characteristics by which luxury brands are defined together with the six key brand strategies for building a winning luxury brand. 

 

 

Super Rich Shopping Habits Infographic 600px

Infographic via Raconteur.net

 

 

9. Millennial Branding: 6 Ways Your Brand Can Appeal to Millennial Customers

 

Millennials, the newest generation of influential consumers (also known as Generation Y or Gen Y), spend more than $600 billion dollars annually with spending power expected to reach $1.4 trillion by 2020, (or 30% of US sales) according to Accenture 2013 research.

 

While these statistics sounds like ‘gold bullion’ for many brands, in our experience often smaller companies and organisations struggle to develop their brand strategy in a way that relates relevantly to this fast changing group of buyers.

 

Millennial consumers are a very fluid constantly moving target with multiple devices overflowing with content clamouring for their attention 24/7. However once you really understand this discerning consumer properly and tailor your brand to really meet their needs, you can, like many others tap into this incredibly lucrative market.

 

Here are our top 6 key brand attributes you need to consider when developing your brand strategy to attract your Millennial customer.

 

 

 Millennial Entrepreneur 600px

 

 

10. Video Brand Strategy: Top 11 Tips for How and Why You Need to Use Video

 

The average consumer spends 88% more time on content with video and video is shared 1200% more times than links and text combined. A landing page with video gets 800% more conversion than the same page without video.

 

If you ever thought using video to promote your brand was too difficult or beyond your reach these statistics might make you think again.

 

Find out exactly how you can use video to grow your brand here.

 

You can even find out how one small start up brand used video to achieve worldwide distribution and now has more online viewers than its competing massive global brands combined!

 

 

 You Tube 360 600px

Image via Google / YouTube

 

 

Did your favourite post feature in one these top 10 branding articles of 2015? If there was an alternative that was your first preference, drop us a line and let us know.

 

Meantime I’d love to keep you up to date with what’s happening in the world of branding and make this blog really useful to you. If there’s anything branding related you would like to read about in this blog or if you have any questions or comments, suggestions for a blog post, feedback or even just to say Hi, just send me a short note, I’m here to help!

E: [email protected]

or give me a call at Tel: +353 1 8322724

 

Wishing you increasing success in the year ahead!

 

 

 

Seasonal Branding: Tread Carefully with Christmas Themed Brand Strategies

Fourth quarter commercialism looms large. Sparkly red and green Christmas displays are simultaneously mounted as spooky orange and black Halloween decorations come down.

From Ireland to Illinois, consumers react in unpredictable ways to brand seasonal messages that creep in earlier and earlier every year. For retailers, that response can mean boom or bust for critical end-of year-sales figures.

  

 

Black Friday Launches the Season

 

Like a turkey sandwich in-between Halloween and Christmas, America has another huge national holiday. On the fourth Thursday of November, the weekend following Thanksgiving traditionally signaled the official start of Christmas during most of the 20th century. Dreamt up as a marketing concept in 2003, Black Friday is now the most frenzied shopping day of the year. It sees queues forming overnight for big sales, many beginning at dawn and some as early as midnight on Thanksgiving Day.

 

Black Friday is spreading. In recent years, Canada, Mexico and India have followed suit while giant American retailers like Disney and Apple introduce online sales in Australia, too. French shoppers are familiar with “Vendredi Noir.” In the U.K., Tesco and Argos 2014 Black Friday promotions prompted police action in Manchester, with Argos withdrawing from the event in 2015. 

 

Meantime, as early Christmas shop windows draw back the curtains on November installations, the 114-year-old U.S. retailer Nordstrom takes a different approach, making a statement about celebrating one holiday at a time, as seen in a window display. 

  

  

 Nordstrom Window Twitter

Image via www.twitter.com

 

  

In America, Hollywood goes nuts at the holidays over box office receipts for new film releases, but the small screen is tame on TV adverts compared to the U.K., where Christmas adverts are a national pastime. 

  

We look at a mixed bag of examples representing both large brands and smaller ones on both sides of the pond to see how campaigns are making the most of the season — while others have misfired and are quickly pronounced a failure. See what you think about these adverts.

  

 

Balancing Sales Strategies Intended as Charitable Endeavours

 

John Lewis is one of those nationwide UK brands that attracts considerable media attention with their annual Christmas message, usually a tear-jerker. This year’s advert tells the story of a little 6-year-old girl called Lily and an old man she spies with her telescope, who lives — all alone and lonely — on the moon. The advert is designed to raise awareness for the charity, Age UK, with its tagline: “Show someone they’re loved this Christmas.”

 

 

 

 

 

According to The Guardian, “Last year, the retailer also spent £7m on a campaign featuring a realistic animated penguin and a young boy playing together to the tune of John Lennon’s Real Love, sung by British singer-songwriter Tom Odell. It had drummed up 22m views on YouTube by the first week of January…” This year’s numbers are soaring ahead of last year’s. 

 

  

 

 

Rachel Swift, head of brand marketing at John Lewis, is quoted in The Telegraph saying there is a consistent style for the store’s seasonal adverts. “It is has become part of our handwriting as a brand. It’s about storytelling through music and emotion. The sentiment behind that hasn’t changed – and that is quite intentional. The strategy behind our campaigns is always about thoughtful gifting.”

  

The £1 million production for a six-week-long £7 million campaign, which includes more cost for shop floors kitted out to resemble a moonscape, has seen members of the public ask[1]: Why couldn’t John Lewis make a multi-million contribution to Age UK? In fact, the profits from three small ticket items sold at the department store – a mug, a gift tag and a card – will go to the charity supplemented by donations from the public, inspired by the advert’s message.   

 

 

John Lewis Consumer Reaction Twitter 

Image via www.twitter.com

 

 

Brands Play to Emotions to Drive Brand Loyalty 

 

Tugging at the heartstrings via hugs, cute penguins, a melting Mr. Snowman, and even World War I soldiers celebrating a Christmas truce in the trenches are among the emotional connections brands are working and spending hard to make happen.

 

 

 

 

 

Why? In a word, loyalty. As pointed out by a retail analyst[2], for modern consumers to change brands no longer involves driving to another village or shopping centre; swapping brands is as easy as the click of a mouse. All of which means your brand strategy needs to be a lot more sophisticated if you want to first attract and then hold onto your customers. Remember people buy with emotion first and justify with rational afterwards — regardless of gender or cultural background. Your brand must be rich with authentic personality, have a really big why — reasons beyond the money to buy, create emotionally compelling reasons to engage, and ensure it includes an advocacy strategy within your action plan if you want to increase your profitability and ensure long-term success.  

 

A MindMover opinion poll[3] indicates the following brands are most closely associated with Christmas adverts in the U.K.: Coca-Cola, Marks & Spencer, Tesco, Sainsbury’s, Argos, Cadbury, Asda, Toys R Us and Amazon. Not queried is the million pound question — that is, whether top-of-mind-awareness produces the all-important return on investment.

  

  

A Big Brand Blunder at Bloomingdale’s

 

Bloomingdale’s, U.S. luxury fashion chain stores owned by Macy’s, made such a spectacularly poor judgement in their 2015 Christmas advert that a week after the department store had apologized via Twitter, major editorials continued to call for a deeper response.

 

  

Bloomingdale's Advert Via Twitter 

Image via www.twitter.com

 

 

“Appearing to promote date rape,” says the Wall Street Journal[4], the “creepy” and “offensive” advert reads, “Spike your best friend’s eggnog when they’re not looking.” Clearly, it went viral in the wrong way for the large retailer.

  

  

 Bloomingdale's Apology On Twitter

 Image via www.twitter.com

 

  

A Storm in a Teacup at Starbucks

 

At Starbucks, they knew what they were doing when the white snowflakes decorating the seasonal red cup design were removed. A seemingly simple change sent consumers in large numbers straight to social media, to sign a petition, and to boycott the brand, claiming that Starbucks was making an anti-Christ religious statement. “It’s just a red cup”, tweeted the voice of reason while Instagram lit up with Starbucks images and the nation’s top talk show hosts chimed in.

 

 

 Starbucks Red Christmas Cup 2015

Image via www.vox.com

 

 

Three lessons learned, says Entrepreneur[5], and small brands should pay especially close attention to number three on this list:

1) All PR is good PR. Starbucks marketing knew the response wouldn’t be universally positive, but they also knew this was not a crisis

2) The power of social media sharing is awesome — and free

3) Brands who react fast can newsjack a trend. “Other coffee brands got a boost from the issue, such as Dunkin’ Donuts, with its holiday cup release.

  

  

 Dunkin' Donuts Shout Out Twitter

Image via www.twitter.com

 

 

The subject has also created opportunities for smaller companies, YouTubers and creative types alike to ride the wave and get attention.”

 

 

Just Wine Starbucks Cup Twitter 

Image via www.twitter.com

 

 

That’s the same brand strategy employed by the many John Lewis parody adverts that follow immediately on the heels of the store’s annual commercial.

 

 

Smaller Brands & Seasonal Brand Strategies

 

Small brands can make a large impact in the community by scaling ideas such as co-branding in a lower key way, supporting a charity or club, adding removable seasonal details to products and packaging design, donating Christmas trees to community centers, hospitals and nonprofit organizations.

 

In London, independent, privately-owned residential estate agency Bective Leslie Marsh has supported West London Action for Children for over a decade. Estate agents and local residents partner to raise funds for the 98-year-old charity through year-round bridge and tennis tournaments, trivia quiz nights, barn dances, garden fetes and more.

 

To offset Black Friday’s emphasis on big box stores and chain stores, Small Business Saturday was launched in the USA in 2010. It focuses on the bricks and mortar local shops that are the fabric of the Ma & Pa character neighbourhoods with American Express is the main sponsor. Partnerships and promotion via Google street view, Twitter, Instagram and Facebook come up with initiatives to launch holiday shopping on the last Saturday of November too. 

 

Other successful ideas have included branded shirts and kits for a local sports club, providing staff to serve Christmas dinners at senior centres, running a toy drive or food hampers collection, singing Christmas carols to collect for the Salvation Army, St. Vincent de Paul and similar. It’s important to make a small investment in well design brand collateral such as banners, posters, placards, T-shirts, caps and other branded items to decorate and to wear in order to properly associate the occasion with your own brand.

 

 

So, what do you think?

  

• Are you often caught short of time, or do you have a holiday marketing plan drawn up by Quarter 2? Do you need to include this as part of your brand audit health check or brand revitalization strategy?

 

• Does your brand have a charitable and/or community giving programme?

 

• Does your brand strategy include corporate social responsibility?

 

• Do you know what initiatives, outreach or volunteer activities your employees — your brand champions — would feel most supportive of on behalf of your brand?

 

• Do you feel confident about maximizing the potential impact on sales via volunteerism on behalf of your brand?

 

 

You might also like:

 

• Christmas Branding: Top 10 Tips to Infuse Your Brand with Seasonal Spirit

  

• Brand Personality: Is Your Brand’s Character Big Enough to Compete?

 

• Brand Voice: Differentiating Through Your Own Brand Language and Attitude

 

• Brand Sponsorships: The Best Brand Ambassadors Are Already On Your Payroll 

 

• Humanizing Your Brand: Why It is Key to Commercial Success

 

• Brand Differentiation: 30 Ways to Differentiate Your Brand

 

• Brand Profiling: Top 6 Components to Creating a Strong Brand Personality

 

• Creating New Brands: Top 10 Tips for Brand Success

 

• Brand Profiling: How to Use Emotion to Make Your Brand More Profitable  

 

[1] As seen on Twitter #johnlewischristmasadvert

[2] Bryan Roberts, Kantar Retail analyst, The Telegraph, 16/11/2015

[3] “Glad Tidings for John Lewis…”, The Guardian, 6/11/15

[4] “Bloomingdale’s Holiday Ad Draws Backlash…”, Wall St Journal, 12/11/2015

[5] “3 Lessons from Starbucks’ Red Cup ‘Controversy’”, Entrepreneur, 16/11/2015

 

 

Brand Recall: 8 Strategies for Building a More Profitable Brand

82% of all high level corporate executives in the US stated that their customers had higher expectations of their companies than just three years before, 60% of executives found it difficult to please their customers, and 42% stated that consumers are using social media to shame their company into meeting increased customer demands, according to a Lithium survey.[1]

 

Obviously there is significant room for improvement in the marketplace amongst brand owners. Building a powerful brand is challenging, but consistently providing a great customer experience is central to any successful brand and consequently the quality of recognition, recall, referral, repeat purchase and overall brand affinity achieved amongst your primary target audience.

 

A positive brand exposure and customer experience is essential for developing brand trust and significantly improving brand recall, as a recent Macquarie University study has shown to be the case for durable goods. It is important to note that the study also revealed that advertising had significantly more influence on brand recall than merely personal experience for Fast Moving Consumer Goods (FMCG).

 

In order to improve brand recall in an oversaturated modern market, brand owners need to adopt highly effective and proven brand strategies. Here we share with you eight of the most important strategies, with several examples of both large brands and smaller emerging brands utilizing them to great effect.

 

 

Top 8 Brand Strategies for Enhancing Customer Recall and Affinity

 

1. Invest in Developing Your Brand Profile, Proposition & Purpose

The process of increasing brand recall begins with intelligent brand profile development. Your customers need to be given a reason to choose your brand over other similar options. When we work on creating a brand proposition for our clients using the Personality Profile Performer™ System, we ask them to answer a number of seemingly simple questions:

  • What purpose does your brand serve? What’s its Big Why?
  • What unique benefits do you offer that can improve your customers’ lives?
  • How would you define the idea or proposition behind your brand in a single sentence?
  • What kind of personality, messaging and tone do you envision for your brand?

The results of this initial brand profiling process sets the foundations for all future branding decisions and communications strategies. Defining what your brand stands for may not seem complicated at first glance, but these essential questions that you need to answer play an instrumental role in determining your future success, or lack thereof.

 

 

2. Create a Strong Brand Story Which Your Primary Audience Can Relate to

The most successful brands have a deep understanding of how their primary audience thinks. They know how to entice their consumers through creative storytelling, and they do so using sophisticated story creations processes like our Story Selling System™. By telling a compelling and engaging story about the company’s history, its philosophy and core brand values, you can create a positive association between your brand and the ideals that your target audience holds dear.

 

To truly understand the power of a good narrative, one need only look at Apple’s success in establishing themselves as a brand for forward-thinking and discerning individuals, who aren’t afraid to go against the grain and value quality and performance above all else.

 

 

 

Over the years, Apple has done a magnificent job of keeping the “rebel genius” narrative alive, and has proven to be a highly effective branding strategy. The reason it works so well is that it appeals to people with a specific mindset that transcends gender, race, age and generational differences. The story of Steve Jobs – a talented young man with an idea who overcomes adversity and ultimately builds a corporate empire – is compelling enough that it saw a movie adaptation starring Ashton Kutcher.

 

There is yet another biographical film, aptly named “Steve Jobs”, scheduled to come out later this year. While not every brand has the budget or influence to finance multiple Hollywood movies, Apple’s masterful storytelling can serve as a source of inspiration and a valuable guide for any aspiring brand.

 

A great brand story is your primary means of developing an emotional connection with your audience, and a fundamental way to inspire trust through its relatability. According to a 2012 Nielsen study[2] 58% of all online consumers worldwide trust the information on company websites and other owned media, and 50% trust the information they receive in emails that they have signed up for on company websites. There is always a compelling story behind a successful brand, but it must be carefully developed and told in the right way.

 

 

3. Brand Audit, Research and Look for Gaps in Your Competition’s Brand Strategy

A brand audit health check can be viewed as a diagnostics tool, a way to evaluate your brand’s awareness, customer perceptions and the effectiveness of your current brand strategy. It can point out any problem areas, potential outside threats and new market opportunities. A thorough review of your business and marketing plans, your communications and brand collateral, your internal and external audiences helps provide your company with a clear perspective on the most effective brand strategy and business structure.

 

To build a powerful brand, a company needs to be aware of and tracking what their main competitors and other industry leaders are doing. Another important piece of the puzzle is developing an understanding of your primary audience. Market research is key to acquiring deeper knowledge of the preferences, needs and behaviours of your target demographic together with developing buyer personas for each of your audience types. This knowledge will enable you to develop highly tailored brand strategies and exploit gaps in your competitors’ brand strategy.

 

For a good example of a smaller emerging brand exploiting a serious weakness of a much larger and well-established competitor, we can turn to Made Eyewear. Warby Parker had already become extremely popular, with many smaller companies attempting to copy their products, when Made Eyewear started gaining some traction in the market.

 

 

Made Eyewear 600px

Image via © www.madeeyewear.com

 

 

However, the emerging brand had something that their competition didn’t – they owned and ran their own lens company in China. This enabled Made Eyewear to produce quality products at incredibly low prices, which in turn enabled them to offer unprecedented customization options through which each individual customer could express their own sense of style. Made Eyewear had the ability to engrave the stems, as well as mix and match different colour lenses and stems, to create a truly unique pair of glasses – and offer customers the ability to try out multiple frames with prescription lenses at prices that no competitor could match.

 

 

 

 

 

By controlling the entire process from how the moment the product was made to the moment it reached the customer, they were able to find a competitive edge over much bigger and well-established brands.

 

 

4. Invest in Great Brand Logo Design

Creating a great brand logo is about much more than merely designing a small image that will feature on your products, website and promotional material. When our clients come to us with a brand logo design request, they are usually looking for an expert to help them develop their brand identity. We find a lot of companies struggle with defining and articulating their brand’s proposition and purpose together with answering the questions outlined in the first item of this brand strategy tips list. A good logo serves the purpose of crystalizing your brand’s message and its core values, and allows you to communicate these to your audience with maximal efficiency.

 

 

 

 

Your logo should be appropriate to the market and your primary audience, and it needs to be unique and highly memorable. It is the first thing that will come to people’s minds when they think about your brand, so it plays an important role in recognition and brand recall.

 

By simply placing their brand logo in the upper corner of their YouTube ad, Libresse managed to improve their brand recall by an astonishing 300%.[3] Even the viewers who only watched the ad for a few seconds before clicking away were noticeably affected.

 

 

 

There are numerous aspects of effective logo design that should be considered – things like the choice of colour and shapes can have a profound effect on how the brand is perceived. You can delve deeper into colour psychology here and here to found out how colour psychology influences brand strategy.

 

 

5. Humanize Your Brand and Engage Employees as Your Brand Ambassadors

Brands that make an emotional connection with their target audience achieve the greatest success. Despite the fact that many people believed that technology would eventually cause us to become isolated, social media statistics seem to show the complete opposite to be true – humans are social animals, and we have a strong desire to involve other like-minded people in our lives. Our brains are wired for face-to-face interactions, and consumers tend to trust word of mouth significantly more then other marketing strategies.[4]

 

Statista Social Network Facts

Image via www.statista.com

 

 

The level of trust that the general public feels for companies has dwindled over the past decade, but there is a way to reach out and earn some of that trust back – engaging your employees as brand ambassadors. As this Edelman global study has shown, consumers are highly receptive to brand promotion efforts coming from company employees.

 

 

Edleman Trust 2015 600px

Image via www.edelman.com

 

 

You can turn your employees into brand ambassadors gradually. Making social sharing an integral part of everyone’s workday is an effective way of nurturing brand advocates.[5] Apart from this, you can further humanize your brand by being highly receptive to consumer feedback, offering various perks to your loyal customers and providing exceptional customer service.

 

 

6. Eliminate Factors that Jeopardize Your Brand Reputation

When building a brand it is also important to identify all the potential reputation risks that could undermine or destroy your hard earned reputation and nullify all your marketing efforts. We won’t cover all the details or get overly technical in this paragraph, as it is quite a vast topic, but we will provide some insight into the basics.

 

If we set aside things such as common security threats, e.g. corporate espionage and cyber-attacks, the number one reputation risk are social media blunders. Even the largest brands in the world, with impressive online marketing budgets, keep damaging their reputation with inappropriate comments, hashtag misuse, and attempts at exploiting tragedies.[6]

 

A brand must have a preventive approach to reputation risk management, i.e. companies should strive to discover and eliminate potential risks, rather than try to deal with the fallout after the damage has been done. This can be done by focusing on a thorough exploration of all factors that can jeopardize your brand reputation by high level executives, regularly scanning the internet for potential risks and enforcing a strategy of proactive reputation risk management.

 

 

7. Reach Out to Your Target Audience Through Social Media and Build Connections

We have already mentioned that engaging your employees in social media sharing can help you create a powerful team of brand ambassadors that the public will trust, but social media can be utilized in an even more direct way – to connect to your target audience firsthand.

 

This approach has many advantages:

  • Consumers provide you with useful feedback
  • Loyal customers are given a behind-the-scenes look at your brand
  • You can organize giveaways and offer additional content
  • You can enhance your customer service
  • By encouraging social sharing, your loyal customers become your brand ambassadors

 

Social media can be used to help you tell your brand’s story in great depth, and you can make your consumers and products themselves a part of the narrative. The British luxury department store Harrods offers excellent customer service through open social media communication, and their efforts, such as their immensely successful “Twenty Ate Days” campaign that focused on promoting each of the 28 different restaurants within their store, have yielded impress results.[7]

 

There are a multitude of different social media platforms which your brand can leverage to build it’s own unique online strategies for improving brand recall – e.g. posting “How to” videos and reviews on YouTube, sparking conversations with consumers on Facebook and so forth. The skill lies in choosing the platform most suited to your product or service and your primary target audience.

 

 

8. Be Consistent in Your Brand Strategy

Even though some companies revamp their brands every few years, household names like Nike have remained true to their core brand values, mission, promise, logo and slogan for a long time. They adapt their campaigns and brand strategy to suits evolving market trends but their fundamental brand DNA remains unchanged. They stay focused on the essentials – they market their shoes to athletes and pride themselves in a high level of sports performance.

 

 

 

 

 

Your branding must be consistent to be successful, i.e. grow from the same core brand philosophy, values, mission, promise and focus on a consistent brand voice and messaging, together with consistent quality brand collateral design across all your touchpoints, both on and offline.

 

 

You might also like:

 

• Rebranding Strategy: Why Your Rebrand Must Embrace Storytelling

  

• Brand Profiling: Top 6 Components to Creating a Strong Brand Personality

  

• Brand Sponsorships: The Best Brand Ambassadors Are Already On Your Payroll

 

• Brand Management: Top 10 Tips for Managing Your Brand Reputation

 

• Brand Differentiation: 30 Ways to Differentiate Your Brand

 

• Brand Strategy: 6 Lessons Learned from Tourism Queensland, One of the Most Successful Branding Campaign’s Ever

 

• Brand Voice: Differentiating Through Your Own Brand Language and Attitude

 

• Humanizing Your Brand : Why It is Key to Commercial Success

 

• Brand Strategy: 7 Winning Components of a Market Leading Brand Plan

  

 

So, what do you think?

• Is your brand message clear, and in keeping with the preferences of your target audience?

  

• Does your brand have a compelling story that connects with people on an emotional level?

 

• Is your brand logo a worthy representation of your core brand values and your brand message?

 

• Are you making an effort to humanize your brand and reach out to customers on social media?

 

• Do you know what factors can negatively affect your brand reputation, and do you have a comprehensive brand risk management strategy in place?

 

 

[1] Lithium (San Francisco), “Corporate America Under Pressure From Consumers’ Rising Expectations (Press Release)”, June 2015

[2] Nielsen (New York), “Global Consumers’ Trust In ‘Earned’ Advertising Grows In Importance”, April 2012

[3] Think with Google, “Libresse improves brand recall by 300% with logo placement”

[4] Kimberly A. Whitler, Forbes, “Why Word Of Mouth Marketing Is The Most Important Social Media”, July 2014

[5] Sandy Gibson, SocialMediaToday, “Cognitive Dissonance: Why Social Sharing Creates Employee Advocates”, February 2013

[6] Eric Samson, Entrepreneur.com, “10 of the Dumbest Social Media Blunders Ever”, June 2015

[7] Businesscasestudies.co.uk, “Increasing Brand Awareness Through Social Media Communications (a Harrods case study)”

Rugby World Cup Branding: 5 Ideas You Can Learn From Big Brand Marketers

At the early Olympics, every four years triumphant athletes were lauded by having sponsorships called out (family name and native town), odes written and likenesses commissioned. These ancient versions of mass media frenzy were designed to create buzz and sing the virtues of the victorious. Today, major sporting events continue to represent big opportunities for ambassadorships and sponsors, since everyone loves a winning athlete.

 

As the world’s third-biggest sporting event, attracting an audience of 4.5 billion, brands of all sizes have jumped on board. Three thousand years later, what can we learn from the contemporary interpretation of getting one’s brand behind huge sporting events such as the Rugby World Cup?

 

 

Note that brand strategy in 2015 requires the “softly, softly”, more authentic and transparent approach for even the most hard-core rubgy fans. Here’s what we mean by that:

  

1. Humanizing Your Brand (case study Duracell)

 
2. Developing Influencers (case study Heineken) 

 
3. Adding Values (case study EY)

 
4. Thinking Locally (case study Land Rover)

 
5. Using How-To (case study Canon)

 

  

Humanizing Your Brand: Duracell’s Powerplay

First and foremost, you want a battery that lasts; not much else about a battery is terribly important. But, how do you know when the battery is about to die? Unlike smartphones, there’s no indicator screen — unless you’re using PowerCheck technology, uniquely found on Duracell batteries since 1996.

  

Duracell re-positioned #PowerCheck within the rugby event framework, capitalizing on an ideal opportunity for Duracell to emphasize both power and strength. A two-pronged approach, to put a face (and physique) to the brand, enlisted Wales and British Lions captain Sam Warburton as the muscle-bound ambassador for a digital, in-store and PR campaign featuring footage from previous Rugby World Cups.

 

 

  

 

  

On the 2015 World Cup rugby pitch, #PowerCheck technology is used to help to track players’ performance indicators, combining rucks, tackles, carries and turnovers won during each game, rewarding those who “stay stronger for longer.”

 

 

 Duracell Sam Warburton Rugby World Cup 2015

Image via www.marketingweek.com and www.duracell.com

 

 

Alex Haslam, senior assistant brand manager for Duracell UK & Ireland, told Marketing Week the sponsorship will continue in future years and become part of the brand’s long-term brand strategy. Haslam said, “We know we’re not going to own rugby as a brand, but we’ve created something totally ownable. No other brand is talking about power and longevity.”

  

  

 

 

   

Actionable Branding Tip 1

How can I humanize my brand? The Duracell brand strategy can help smaller brands because it’s totally scaleable. Community events, county championships, school fairs, local youth sport clubs, charity fun runs and tournaments all present opportunities for associating your brand with local heroes and teams. Sponsor T-shirts, donate the local juniors’ kits, donate printing services, provide snacks and beverages for break time. We can help you find a great fit for your brand message in connection to a well-respected event, just like Duracell did.

  

  

Developing Brand Influencers: Heineken’s Heads or Tails

Former England captain Will Carling is a rugby VIP. Heineken is a big beer brand. People watch the rugby while drinking beer. Everyone gets that…but, there’s more to a tie-up than hiring someone like Carling to hold up the famous green beer bottle with the red star for the camera.

 

Heineken thought out some ways to get armchair fans involved with star rugby brand ambassadors to enhance the spectator experience, even to the extent of getting 48 fans onto the actual field to open matches, creating untold positive reinforcement for Heineken.

 

The campaign, “It’s Your Call” was created. Consumers find a unique code on the inside of special Heineken promotional packs or on a coin card given out in pubs when buying a Heineken during the promotion. Up for grabs are thousands of official Rugby World Cup 2015 merchandise prizes and the chance to flip the coin at Rugby World Cup 2015 matches.

 

 

   

    

  

To further emphasize “experiences, not just sponsorship,” Will Carling includes coin toss winners in video interviews with top rugby stars, while consumers are invited to live tweet at the rugby legends.   

 

David Lette, premium brands director for Heineken UK, told Marketing Week, “The key thing for us is how we drive the association in a unique and experiential way for consumers.”

 

 

 Heineken Rugby World Cup 2015 600px

Image via www.marketingweek.com and www.heineken.com

 

  

 

Actionable Branding Tip 2

Can a smaller brand develop influencers? Absolutely. Heineken created evangelists-for-life by rewarding ordinary consumers and small brands can, too. Influencers don’t need to be famous. Your brand’s evangelists are your satisfied customers, and they’re happy to enter competitions, provide testimonials, attend events, sample new products, appear in videos. Just begin the conversation with them and press “record.” We’ll show you how to create effective videos within budget.

  

 

    

Adding Values: EY (Ernst & Young) Connects the Dots

Appointed as the official business advisor for the tournament, professional services firm EY (Ernst & Young LLP) targeted a B2B opportunity outside the consumer sphere.

  

 

 Ey Teambuilding And Leadership Rugby Worldcup 2015 600px

Image via www.ey.com

 

 

Homing in on good sportsmanship values like leadership, motivation, performance and teamwork, EY connects the dots to resonate with their client base. Via exclusive seminars and publishing interviews with highly regarded rugby personalities, EY stays relevant while shining a light on their brand’s appointment.

 

  

 

 

 

Comments from proven winners in the world of rugby come from Katy Mclean, England women’s captain; Sir Graham Henry, former coach of New Zealand’s All Blacks; and Sir Ian McGeechan, former Scotland and British Lions player and coach, on topics such as “Lessons in Leadership: Rugby to the Boardroom.” It’s a perfect fit for B2B.

 

 

 Ey Sir Ian Mc Geechan Rugby World Cup 2015 Leadership

Image via www.ey.com

 

 

Tom Kingsley, sport and sponsorship director at EY, illustrates the tie-in, “On a daily basis we are asked by our clients about how to compete on a global stage…

Rugby World Cup affords us the opportunity to explore some of those issues because it is the coming together of 20 elite rugby teams all with one aim — to win on the global stage.”

  

 

Actionable Branding Tip 3

We’re a B2B brand, but small: Smaller business can mirror EY’s content marketing strategy by creating white papers, blog posts, newsletters, webinars, videos and other B2B marketing initiatives that deliver meaningful information and added value to clients and prospects. When there’s a trending event, connect to it through content. We’ll show you how hashtags are your workhorse and a strongly developed brand content strategy can help you punch well above your weight. 

  

  

 

Think Locally: Land Rover Drives the Message Home

Fact: every sports hero and Olympian began as an amateur. Land Rover plucked “from the grassroots to the greatest stage” as the theme for their local-to-global storytelling campaign using the hashtag #WeDealInReal. The brand recruited 96 enthusiastic mascots aged 7-13 from 11 amateur rugby clubs around the world, representing each competing country to run out with their nation’s team.

 

 

 Land Rover Smallest Rugby Team In The World

Image via www.landrover.com

  

    

People are drawn to inspirational stories. Among the videos created to support the campaign, the biggest hit is titled, “Land Rover Rugby Ambassadors visit the World’s Smallest Rugby Club.”

  

  

 

 

 

“It speaks to the heart of the game and I think it also speaks strongly to the brand about being authentic and genuine,” Laura Schwab, UK marketing director at parent company Jaguar Land Rover, told Marketing Week.

  

 

  

  

  

Actionable Branding Tip 4

Great idea, but we’re not a global brand. Small brands are perfectly positioned to drive Land Rover’s concept forward. As a mascot for the Welsh Rugby Union, pint-sized 8-year-old Finlay Walker at Llanharan RFC and a Hampshire local rugby club were not too tiny to garner attention from Jaguar Land Rover. Every brand can — and must — tell their own authentic brand stories one person at a time. We can help you identify and create the best story opportunities using our Story Selling System™.

  

  

 

Using How To: Canon Says You Can

 

Idea #1: Spot yourself in the stands? Official sponsor of the tournament, Canon is producing a series of 360-degree images capturing the entire stadium during major matches. In a clever interactive twist, fans are encouraged to tag themselves in the crowd via social media.

 

  

 Canono Fan Tag Rugby World Cup 2015

Image via www.rugbyworldcup.com

  

 

Idea #2: Exclusivity rocks. Canon offers amateur photographers who post the best rugby shots to shadow a Getty Images photographer at a RWC 2015 training session. The shots get featured on the official RWC website photo gallery. Who knows what special moments might be captured?

 

  

Rugby World Cup Fan Pics 600px 

Image via www.rugbyworldcup.com

 

 

Idea #3: How-to tips. Self-proclaimed “massive fan” Bear Grylls, intrepid adventurer, is joined by professional rugby photographer Dave Rogers to demonstrate angles, shutter speeds and more tips for capturing great shots like Rogers’ famous Jonny Wilkinson drop kick in Sydney from 2003.

 

  

 

 

 

Cyprian da Costa, brand communications director for Canon Europe, said that images play “a vital role in capturing the unmatched excitement and emotion of global sports.”

 

  

Canon Rugby World Cup 2015 600px 

Image via www.rugbyworldcup.com

  

 

 

Actionable Branding Tip 5

How can Canon ideas help my brand? By turning your brand marketing approach on its head. Years ago, a big brand idea around a huge event would have focused on “Canon can…” rather than “You can…” Take a second look at all your brand’s content and brand collateral, adverts, tag lines and social media to re-position everything with an emphasis on your brand seen through the eyes of your audience, not your executive boardroom. We’re here to help.

  

  

We’d love to know what you think about how to scale these five big brand approaches to fit a smaller brand size.

 

• Have you successfully humanized your brand? Do you need to re-evaluate this as part of your rebranding strategy?

 

• Are you using event tie-ins in your brand content marketing strategy?

  

• Would you like to know more about hacking trends?

  

• Have you shot and posted a library of how-to videos?

  

• Are you telling compelling stories about your brand? This is where you might want to consider brand profiling using a system like our Personality Profile Performer™ combined with our Story Selling System™ to help you develop a really compelling and distinctively different brand.

  

• Is CSR part of your brand strategy? Does your brand support a school, community program or charity drive?

  

  

You might also like:

 

• Rebranding Strategy: Why Your Rebrand Must Embrace Storytelling

 

• Brand Personality: Is Your Brand’s Character Big Enough to Compete?  

 

• Brand Sponsorships: The Best Brand Ambassadors Are Already On Your Payroll 

 

• Brand Voice: Differentiating Through Your Own Brand Language and Attitude

 

Video Brand Strategy: Top 11 Tips for How and Why You Need to Use Video

 

• Humanizing Your Brand : Why It is Key to Commercial Success

 

• Brand Profiling: Top 6 Components to Creating a Strong Brand Personality

 

• CEO Brand Leadership: How Does Your Leadership Impact Your Brand?

  

  

Rebranding Strategy: Why Your Rebrand Must Embrace Storytelling

The differences between a tired, old, has-been of a brand and a fresh, lithe and provocative one can be boiled down to a singular concept: storytelling. The art of telling a story, and telling it well, is integral to grabbing every potential customer’s attention, and a key part of your brand strategy.

 

An evocative narrative can also help your brand hold that attention. When your brand engages the hopes, dreams, aspirations, empathy, sense of humour and so forth — in short, the emotions of your clients — you stand a much greater chance of retaining those individuals attention, and being remembered by them, because they relate to your message and you have enriched their lives in a small but meaningful way.

 

Who doesn’t like to be surprised by a strange news story, or to laugh at a clever series of jokes strung together in a pithy YouTube video?

 

For these reasons and more, content marketing has taken its place at the top of the food chain, with every business feeding this great, omnipotent entity. Entrepreneur.com called 2014 the “Year of the Story” due to the explosive rise of content marketing, and other modern forms of brand storytelling.

 

The venerable institution of the Harvard Business Review recently published a piece on the power great storytelling has over the human brain. With so much compelling evidence about the absolute importance of storytelling, and its growing prevalence, you might agree that its worth incorporating this dynamic tool into your rebranding strategy.

  

  

We Have Always Been Storytellers

Ever since humankind was composed entirely of hunters and gatherers, we have been congregating around campfires to keep warm, to be in good company and to while away the nighttime hours with storytelling.

 

Before we even learn to speak, we giggle gleefully at the cadence and colour of a good yarn told by our parents or grandparents. As each of us matures, we seek out more and more complex tales. That pursuit is part of what makes us human.

 

Stories provide shelter from the proverbial cold nights of human existence; they give each of us much needed catharsis. We have used many media to relate powerful, emotionally-charged stories over the millennia of human existence: cave paintings, tablets, parchment, novels, novellas, newspapers and, now, the Internet. What does storytelling look like on the Internet?

  

 

The Top 5 Components of a Great Brand Story

  

The secret to success in the elegant art of storytelling lies in understanding its fundamental components. Though by no means comprehensive, what follows is a breakdown of some major elements that any good story should include. These are in fact some of the key ingredients we incorporate in our Story Selling System™ used when developing our clients’ brand stories:

  

1. The Call

Also known as the outset or journey, this beginning is integral to the life of a story because it provides the reader/viewer/listener with the seeds of a theme that will grow over the course of the story. Rites of passage, the first pangs of a heady romance or a simple scene of a family at home each will set the stage for what is to come in that particular story. In other words, they provide the essential “why.”
  

 
2. Colourful Characters

Every story needs a cast of full-bodied, three-dimensional heroes/heroines, sages/gurus, villain, foils, clowns and so on. Research shows that character-driven stories with strong emotional content result in better understanding of key messages and stronger recall weeks later.

  
  
3. Setting the Scene

Next the teller will build upon the beginning by showing what “a day in the life” is like. Establishing the “norm” is critical to a good story, because you need to strike a balance before you can upset it.

 
  
4. Adversity

The difference between a great story and a simple anecdote is conflict. Conflict leads to struggle and strife, the expression of fears, failures and frustration. Uncertainty and self-doubt, among many other narrative tools, allow the storyteller to build up tension and, thus, excitement with sustained listener attention.

 
  
5. The Breakthrough

Also called the climax of a story, this is the part where, in branding terms, you make the conversion. After an enticing beginning, the introduction of a wonderful cast, setting the scene and building up tension through adversity, the climax represents the apex of conflict. Then occurs the breakthrough, that moment when, at last, we achieve resolution. This element is necessary to the successful conclusion of a story because it provides catharsis, which is the big reason we seek to escape through stories in the first place.

 

 

The Humanity of Brand Storytelling

A study published by the University of California, Berkeley, found that oxytocin is the neurochemical that makes it possible for human beings to experience empathy and take a voyage of the mind by reading, watching or listening to stories.

  

Character-driven tales resonate with the human brain on the deepest levels. To effectively translate this information to aid your rebranding initiatives, first know that oxytocin is also responsible for the human impulses of cooperation and charity. That makes sense, because these drives naturally derive from our ability to empathize.

 

This empathy is not limited to real-world (i.e. nonfictional) people, either. Our brains’ production of oxytocin ensures that we emulate the feelings the characters on the screen or on the page are feeling. In a tragedy, we are right there with the hero, grieving for the loss of his mother. An action-packed adventure liberates us from the mundane and makes us feel like we really are Indiana Jones, swooping in to steal an ancient artifact.

 

The most important, and often unspoken, rule of storytelling is that you must tell human-scale stories, because doing so humanizes your brand. You will have found a winning rebranding strategy if you can manage to instill your brand’s core values, mission, vision, promise, experience and personality into believable human characters.

 

A perfect example of this is Nike’s “Find Your Greatness” ad campaign. This ad perfectly targets the aspirations of real, everyday people, and thus the brand is powerfully related to our common struggles, making us much more likely to pay attention and, eventually, buy the product.

 

 

  

  

  

Unifying Branding and Storytelling

Video content marketing: 2012-2013 video was one of the fastest growing segments. Everyone now has a device that you can access good, high quality video from just about anywhere. Videos don’t need to be that expensive either. Sure, you need high end video, but telling a strong story through a video series is very powerful. Viral video does not equal content marketing, but a tool thereof. What you really want is to be shared, which requires an integrated approach. Consistently tell a story that enables customers to do something. Some stories are most effectively told through video, and more and more will fall under this category in the future.

Here is a great, short video by Joe Pulizzi to explain further.

 

  

  

   

 

The Personal Touch

A wonderful, multipart video ad campaign is Progressive Insurance’s “Small Business Tips,” which answers questions that any small business owner might have. Part one focuses on where to naturally find your ideal hires, showcasing short clips of a restaurant followed by the tip itself: “fish where the fish are.”

  

In just 39 seconds, this video tells a micro story which sets up the “why,” establishes conflict (finding those hires) and ultimately resolves the problem with the tip, the lesson learned.

  

   

  

  

Another type of cutting-edge and clever marketing is the interactive video. An advertisement for the Subaru Forester, entitled “The Big Night,” takes viewers on a visual journey during which they have to make choices. These may be technically simple, as the style boils down to “yes or no” or multiple choice. However, by putting the prospect into the role of a detective of sorts, he or she clicks through the mini-adventure out of curiosity.

    

  

 Subaru The Big Night 600px

Image via www.subaru-global.com  

  

  

By the time the advert is over, the prospective customer has learned a lot about the Forester’s features but the experience was so seamless that he or she doesn’t even know that that information has been woven into his or her mind.

 

 

  

A Picture is Worth… You Know the Rest

In line with the video brand storytelling, a powerful way to evoke the emotions of your audience is to share your message in the form of eye-catching brand collateral or graphics and pictures. Whether inspiring, thought-provoking, comical, anything in between or any combination thereof, visual content marketing is on the rise.

 

We all know the phrase “a picture is worth a thousand words,” but there is a reason it’s considered a cliché: the sentiment is indisputably true. A great example of this would be the Panera Bread’s Pinterest page, which the company keeps constantly updated with not only hi-definition pictures of its products but also self-care and crafting tips, among other topics, all of which reflect the brands story and values while continuing to resonate with is constantly growing list of followers — now at over 40,000.

 

 

Panera Bread Pinterest 600px

 

  

No matter what angle you go for when creating and publishing your brand story through a visual content marketing campaign, just be sure that your approach is share-worthy yet human, personal and specific, yet primed for mass consumption.

  

The best part of telling a brand story well is that relating to your customer on a personal level is precisely what gives it the potential for universal appeal. We all, fundamentally, are endowed with the same capacity to love, fear, to be joyful or melancholy. Storytelling, in essence, unites us with the rest of humankind.

 

  

  

Storytelling Can Serve any Brand

Whether your brand is big or small, new to the market or an established behemoth, storytelling for the purposes of branding or rebranding is a really powerful tool that is easily accessible to you.

 

Instagram is free to use; a recurring blog with regular, fresh content can be put in place choosing from a plethora of hosting sites; and video blogs or mini-series can be put up on YouTube, Vimeo or your own website. The most important thing though is to ensure you are consistent across all your chosen brand platforms, channels and touchpoints.

 

Your brand story and how it expresses itself be must congruent and authentic in how it reflects your brand personality, values, vision, mission, promise and experience offered.

 

With so many apps and avenues to choose from, the hardest part might be choosing the one most suited to your brand strategy and primary target audience. The trick to successfully implementing brand storytelling to invigorate or reinvigorate your brand is to uncover what makes your brand truly unique and amplifying the elements that bring that special brand DNA to life through your brand storytelling.

 

In other words, what is your story? How can it be related to the struggles of everyday people (i.e. your customers)? How does your brand solve their problems and meet their needs?

 

Would you be better served by posting a series of captivating storytelling images, a customer testimonial backed by invigorating music or a short personable message from one of the leaders in your company, adding that invaluable human touch?

 

Brand storytelling helps businesses grow, increases brand awareness and most importantly helps increase profitability so what’s stopping you from telling your own brand story and bringing it to life in a way that really captures the imagination of your primary customer?

 

You may also like:

Brand Story: The Key Ingredients to What Makes it Compelling

  

Rebranding: How to Make it Through a Rebrand and Emerge Stronger

 

Brand Profiling: Top 6 Components to Creating a Strong Brand Personality

 

FMCG Branding: Top 4 Tips for Competing Profitably Against Own Label Brands

  

Brand Resurgence: 4 Lessons Learned from Amazing Brand Comebacks

 

So what do you think?

  

• How does your rebranding strategy incorporate storytelling?

 

• What ad campaign do you remember well because it incorporated brand storytelling so successfully?

 

• Does your branding strategy incorporate the top 5 components of great storytelling?

 

• Could your brand’s adverts use more empathetic storytelling?

 

• Are your adverts strongly tied to your brand identity?

  

Feel free to share your thoughts in the comments, we’d love to hear from you.

 

Brand Profiling: How to Use Emotion to Make Your Brand More Profitable

There a literally thousands of excellent products and services available in the market that very few people ever purchase — even though they’ve been developed with them in mind.

 

This behaviour might seem perplexing, but it is actually quite simple: great products and services alone are not enough to motivate people to engage in a potential purchase. The product, service or idea must instead offer more emotionally compelling reasons to achieve ‘purchase’ or ‘buy in’ beyond mere facts, data and features.

  

If you want to awaken a customer, client or investor to your brand you need to engage them in an emotionally heightened state. It’s only when you trigger a strong emotional response that your brand will be noticed, remembered, picked up, referred, cause someone to smile, be curious, want to know more and so forth. Put in its most simplistic sense, if your brand is a banal ‘more of the same’ generic blend, why should anyone bother with it?

 

Your target audience needs to be drawn to what your brand can do for them, not in the literal sense, but in the perceived emotive sense of what is relevant or important to them such as familial bonding, associated prestige, excitement, relaxation, desire, safety, high risk thrills etc.

 

It’s only when you truly understand your primary audiences needs, wants, problems, aspirations and desires and so forth that you can create an emotionally compelling brand that attracts them. These in-depth insights and understanding of your customer will then enable you to develop a brand, product or service, that resonates with their needs at a deeper level and consequently drives purchase, loyalty, emphatic social recommendations among hyper-connected customers and ultimately profitable growth.

 

Simon Sinek refers to this principle as putting your “Big Why” first, before the finer details of the product, the reason why someone should care — on an emotional level — in the first place. From that central idea, you can craft your brand’s vision, its mission, its unique story, its promise and the ultimate experience a consumer will have. This is what’s also known as brand profiling.

 

It’s only when you have these critical brand foundations fully developed that you can begin to focus on other aspects of your brand strategy like brand identity, brand collateral, social media, advertising techniques, product packaging and marketing campaigns etc.

 

Without your fully developed brand profile you’re in effect attempting to develop a brand without a framework or foundation on which to base it. As Simon Sinek puts it: “People don’t buy what you do; they buy why you do it.”

 

  


  

 

To help your brand achieve this level of singular vision and emotional connection to increase your profitability, here are some important factors to consider. Some of the following case studies may also inspire you to lead your company in a direction that drives customer engagement and action, rather than apathy.

  

 

Use Data to Help You Extract Market Insights

 

Although there are a number of exceptions, great ideas don’t often come tumbling out of thin air. Perceptive brands must often deduce them by evaluating their market carefully and from multiple perspectives.

 

Data research can give many of the much-sought answers needed, and since data propels nearly everything in this modern age, data driven strategies fit with the direction of many businesses. However don’t overlook the value of on the ground experience and exposure too—at the forefront of customer interactions so to speak.

 

Data processing agencies like the international company Annalect have discovered profound ways to link data within creative processes to give new perspectives on consumer choice as well as how those choices can be impacted. Smaller brands can harness this type of power through methods like social listening as well as by examining statistical reports provided by firms like Nielsen.

 

For instance, a Nielsen report from February discovered that despite a professed public interest in healthier eating, “indulgent” food sales have not shrunk. In Europe, they have actually grown! Owners of CPG brands (consumer packaged goods) can use such information to begin crafting your brand’s big “why,” and working your way towards developing your brand’s defining values, unique brand vision, promise, image, story and overarching brand experience—in short your brand profile. We develop brand profiles for our clients through a process called the Personality Profile Performer™.

 

 

Think Socially

In today’s hyper-connected society, brands that achieve emotional resonance see greater success in both online brand affinity and reputation. This effect comes from the fact that people online are constantly in search of stories to share, and brands that have been able to master the content game early on are now cashing in with campaigns that drive interest, sharing and, eventually, conversions.

 

 

Red Bull Logo 600px

Image via www.redbull.com 

  

 

Red Bull has been able to dominate the digital landscape using such techniques, all without even bothering in many cases to mention their product. The reason is that the emotion generated by Red Bull campaigns has become so intrinsically linked to the brand image that consumers have begun to see Red Bull’s extreme stunts and sports as products unto themselves.

  

 


  

 

As an example, their Space Jump video in 2012 was streamed by 8 million viewers simultaneously, received 3.2 million tweets using official branded hashtags and a single Facebook photo of the event garnered 1 million likes, all within a few hours of the jump occurring.

  

  

Humour Sells

 

While being appropriately humorous is not always easy to achieve, those that have a knack for it can create strong connections for their brand in ways that create instant customer affinity. Humour can even be used to overcome negative or neutral emotions that would otherwise have been associated with your brand.

 

 

Nintendo Muppets

 Image via www.gameinformer.com

   

 

As an example, fans of the international video game brand Nintendo were largely dispirited by the lack of new game announcements that stirred excitement at this year’s Electronics Entertainment Expo in Los Angeles. Some announcements generated a positive response, but overall the video game press reported both highs and lows.

 

Yet, despite the lack of a single, overwhelmingly-exciting announcement, Nintendo was still able to strike a chord online and earn millions of social shares and renewed brand attention. How? With Muppets!

  

  


  

 

Nintendo decided that a humorous, borderline-whimsical presentation, using charming puppets was the best way to go about making their announcements. They even took the trouble to enlist the help of Jim Henson Studios to construct the puppets, which sparked a whole new round of accolades and adoration. This humour and originality softened the blow for gamers who were looking forward to more unexpected developments, and it strengthened the position of those who have faith in Nintendo regardless of the market’s current milieu.

  

 

Use Emotion to Engage and Share Your Brand Story

  

Emotional branding is often a shorthand that requires the audience to fill in the blanks. Priceline’s memorable stint with William Shatner as “The Negotiator” implied that the brand would fight hard to get you the best possible deal on travel rates, no matter the lengths required.

 

 

Priceline Site 

 Image via www.priceline.com

  

 

Travellers could feel empowered by having such a masculine figure at their side, but at no point were they invited to participate in the event—as in shopping through Priceline could help you “kick butt” in a way that brought those unwilling to haggle to their knees. Yes, the campaign was iconic and effective thanks to an engaging celebrity endorsement, but the emotional connection remained somewhat incomplete.

   

  


  

 

Contrast that humorous approach with Expedia Australia’s recent YouTube spot that shows ordinary people longing for an escape to experience the extraordinary. Almost instantly, viewers feel a sense connection to that yearning feeling, of being removed from the trap of everyday mundanity. Others like the cab driver exude a sense of lost opportunity. A whimsical song of dreaming also helps evoke nostalgic memories, while also connecting all of society in a commonly experienced and familiar emotional moment.

  

 

 

 

When the characters in the unfolding story use Expedia, their achievement is triumphant. A holiday is suddenly transformed into a life-changing experience through Expedia’s help. Throughout the story told in the advert we have a complete arc of multiple characters hailing from all walks of life. Expedia was the key to unlocking their dreams, but their emotions took centre stage the entire time and are what engaged us—the viewer—with a universal sense of shared feelings. We can relate to what they are feeling and consequently are much more emotionally engaged in the unfolding story.

  

 

Authentically Live Your Brands’ ‘Big Why’ to Find a Place in Your Customer’s Hearts and Minds

 

If brands are to be really successful, they must emotionally engage their primary target audience in a way that’s totally relevant and appropriate to their particular needs by tapping into their subconscious at a deeper level. This is one of the key secrets to driving brand growth and long term loyalty.

 

These emotional connections are intrinsic to human life regardless of gender, social status, occupation or even geography. They’re a universal given that stand the test of time, the key is to evolve them to maintain relevance as the market changes and transforms.

 

Your brands’ “Big Why” must be the engine that drives your branding process. Your unique vision and promise to your customers will be what they remember above all else, but if you cannot define and articulate the “Big Why” of what separates your brand from its competitors then neither will your customers. Your special “Why” should be transparent — plain as day — from the moment a potential customer sees your blog posts, your website, your social media content, your packaging or experiences your brand.

 

The full range of human emotions is at your disposal to engage your customers. The secret is to choosing which route is most effective and relevant to both your brand and your primary customer, all of which is underpinned by the outputs from your brand profiling process.

 

You can choose to use humour to remind people of what makes your company human, you can use yearning and the joy of fulfillment as Expedia has done or you can forge your own path along the face of the earth to create a unique mix of emotions that no other brand could hope to emulate. The trick with all of it is to remain true to your “Big Why” and your brand’s humanized story, its profile, and leave everything else, features and benefits to become secondary.

 

For more inspiration on how to make your brand unique and enable your brand’s “Big Why” to shine through in everything you do, you can engage our help and put our Personality Profile Performer™ System to good use. It will help you identify and amplify the key traits unique to your brand and thereby separate your brand from your competitors. Click here to discover more about how the Personality Profile Performer™ System can transform new brands that are about to be born or more mature brands in need of revitalization into market leaders.

 

You may also like:

 

• Brand Profiling: Top 6 Components to Creating a Strong Brand Personality

 

Branding for Women: Why and How Women are Redefining Brands and Branding

   

Brand Promises: Are You Consisently Deliverying Yours? 

 

Packaging Design: How to Make it into an Irresistible Customer Brand Magnet

 

• Creating New Brands: Top 10 Tips for Brand Success

 

Brand Audits: Top 10 Things Successful Brand Owners and Managers Must Know

 

 

So What Do You Think?

 

• Does your brand strategy encompass a unique, transparent “Big Why” that underpins the reasons you want to enter the market in the first place?

 

• Does your brand’s packaging design reflect your “Big Why” while also evoking congruent emotions on your social media channels or adverts?

 

• Would your brand benefit from a rebranding strategy that follows Simon Senek’s model of beginning with a “Big Why” then moving on to “how” and finally “what”?

 

Feel free to share your thoughts in the comments, we’d love to hear from you.

Creating New Brands: Top 10 Tips for Brand Success

Launching a new brand is both exciting and challenging. The excitement comes in the promise of something fresh and new that could be wildly successful, be it for your well established, emerging or new startup company — and the challenge comes in getting it right the first time.

 

Evaluating, articulating, developing and documenting your new brand’s position and purpose is crucial to building a strong successful brand. It provides the roadmap and rationale to get you out of the starting blocks and heading in the right direction towards your ultimate success. And similar to your business plan, it’s also a key foundation to any successful business, be it product or service.

 

   Top 10 Branding Tips For Success 600px

   

  

Getting your branding right, from the beginning, is particularly important when you consider it typically costs far more in the long run to rebrand again in the future, if you do it badly the first time, and that’s assuming you even get a second chance.

   

To help you move in the right direction with your branding here are some of the elements we typically include in our branding process every time we’re working with a client to help them build their brand, whether it’s revitalizing an existing brand or launching a totally new brand to market. These are actionable points you should reference and evaluate before you launch your new brand — product or service — to market.

  

  

Top 10 Tips for Branding Success

  

1. Evaluate and Develop Your Brand Message

The strongest, most successful brands have a consistent message that encapsulates what the brand stands for, its promise and the expected customer experience. Your brand message should ‘show and tell’ your customers who you are through your brand story, and what defines your company—what you stand for and why you’re different, as well as what they can expect when they interact with your brand. They should be able to experience ‘what your brand stands for’ in a real tangible sense, as part of the brand experience.

  

Actions speak louder than words, so your brand will only be successful if you give your customers a compelling reason to buy through your brands mission, vision, values, promise and so forth. Your brand values and promise, the reasons ‘why’ you do what you do, must be a fully ‘livable experience’ within everything in your business both internally and externally from a customer perspective.

To use the words of Simon Sinek, ‘people don’t buy what you do, they buy ‘why’ you do it and what you do simply proves what you believe.’

 

Developing a strong foundation for your brand is vital to the planning and execution of your successful brand strategy.

Consider these important points:

  • What are the needs or problems of your customers?
  • How does your brand fulfill those needs or solve those problems?
  • What values and qualities are important to your brand and your primary customer?
  • What type of experience do you want associated with your brand?
  • How will your brand enhance your primary customer’s life
  • Does it make their lives easier?
  • How will your brand make your customers feel? What do you want them to feel?

  

Note: People buy with emotion (regardless of gender) and justify with rational so you need to tap into their emotional needs as much as their rational needs if you want your brand to be successful.

 

In evaluating these attributes, amongst others, you need to ensure your brand message is clear, authentic, relevant, and unique. We use the Personality Profile Performer™ system to identify, develop and articulate all the key factors mentioned, amongst others.

 

  

2. Define Your Brand Vision

How do you want your brand to be seen or perceived? Establishing the distinctive character attributes of your brand, together with how it sees the world and how the world perceives it, will help you launch with a strong consistent brand platform that captures the right audience.

 

Successful brands have a life of their own in the sense that they’re humanized entities through the personality and characteristics they portray. To be successful you’ll need to develop a clear mental image of what your brand is all about — it’s vision — together with its’ persona or character attributes before your launch.

  

Whether you’re going for adventurous, reliable, timeless, sophisticated, fun and youthful, or innovative and cutting-edge, create and develop your vision for your brand and incorporate it consistently into all your brand touch points or channels and brand collateral.

  

  

3. Get Your Employees Involved

Successful brands start from the inside out. As a well established business, entrepreneur or new startup, you have the opportunity to ensure your entire team is engaged and on board with your brand, prior to the revitalization and re-launch or new introduction to market.

  

This process is just as important if you are revitalizing an established brand or launching a new brand to market. Your team can provide invaluable insights and the more you involve them in the process the more likely they are to embrace it, take ownership and act as catalysts for change by being early adopters of new cultural behaviours throughout the business. Your brand promise is far more likely to be carried consistently across the customer experience if everyone believes in it and really lives it in everything they do.

  

 

4. Research and Develop an Intimate Knowledge of Your Customers

50% plus of marketing spend is misaligned, going to areas that don’t influence the purchasing decisions of top customers (Source: McKinsey&Company). Find out what really matter to your customers.

 

It’s impossible to target a brand audience if you don’t know who that audience is or what they want. If you want to make your brand compelling you have to know what matters to your customers and the only way to really establish that is to conduct research.

 

This can include aspects of you customer such as demographics—the age group(s), gender(s), socioeconomics, geographic locations, what they have in common, what motivates them and so forth if preferences are not strictly age related and other relevant categorical factors that help define your ideal customer.

 

Do some test marketing or research into identifying your target demographics, and then find out what appeals to them—their needs and desires, and the problems your brand can help them solve.

  

It’s also important to consider developing Buyer Personas or Pen Portraits of your ideal customer to help you shape your branding strategy. The combination of both Buyer Personas and market research or limited test run service or production run (if you’re selling a physical product) can provide you with invaluable insights. These can then help you develop and plan your branding strategy specifically tailored to meet your customers real needs, particularly when you incorporate these customer motivations into your brand collateral and various branding platforms and brand experience.

  

  

5. Evaluate, Benchmark and Rate Your Competition

A brand audit or market research prior to re-launching or launching a new brand is critical not just for your target audience, but also for your competitors. You need to know what type of competition you’re facing in your intended market, and find out what they do well and where they may be lacking. Their weaknesses are your opportunities, potentially providing you with gaps in the market that you can leverage to your advantage.

 

Once you’ve identified your competitors’ weak points or areas of poor customer satisfaction, you may be able to build a brand niche on fulfilling those unmet needs for your customers. The ability to differentiate from the competition, be that perceived or actual, is key to a thriving and successful brand. By carrying out a comprehensive competitive analysis and brand audit of your market sector, you can build differentiation into your brand from the start.

  

  

 

 

  

6. Review Your Brand Concept for Usefulness

Some new companies make the mistake of launching a brand based on hype, touting their products as “new and different” or relying on surface factors (such as beautiful packaging or a stunning logo) in order to capitalize on the brand. However, if the actual products or services are not high quality and really enhancing the lives of their customers in a way that tangibly matters to them, the brand will fail.

 

The best brands fulfill a customer need or desire, or solve problems that other brands don’t. There are many forms this fulfillment can take, whether it’s true innovation, a new twist on an existing line, or even perceived value that is higher than the competition—but the core quality must be there for any of these strategies to succeed. This is where audience targeting can be crucial, as it can take some time to identify the right demographics for your brand to serve.

 

 

7. Design a Distinctive Brand Identity

Truthfully, obtaining perfection is an impossible goal—but your brand logo should be as close to perfect as you can get when you launch a new brand. Your brand logo design is the central identifier or visual component of any brand, and a great logo can be a powerful tool for success. Think of iconic brand logos that are instantly recognizable: the Nike swoosh, McDonald’s golden arches, the Olympic rings, the Mercedes-Benz three-point star or Virgin. All of these logos help convey the values and qualities of the brands they stand for, and foster brand visibility and loyalty.

  

   Virgin Logo 600px

Image via www.virgin.com 

  

 

Take the time to create a brand logo that is unique, clean and strong, and succinctly expresses your brand, and what it stands for, at a glance. When used consistently, a compelling and recognizable brand logo will support the drive for brand success.

  

  

8. Let Your Passions Shine

Whether you’re a long established business launching a new brand, a seasoned entrepreneur or an uninitiated start-up you are uniquely positioned to infuse your new brand with the passion that led to the launch of your business.

 

All of the enthusiasm and excitement that went into creating your company should be poured into your brand development and messaging with the same passion. This will enable you to build an authentic brand that connects with your customers and evokes emotion—which in turn fosters loyalty, repeat purchase and referral for brand success.

 

 

9. Develop and Commit to Your Brand Promise—and Never Break it

Every successful brand comes with a promise to its customers. For example, Johnson & Johnson baby products makes a promise to parents that the brand will care for their baby’s sensitive skin like no other. Domino’s Pizza promises that its customers will have their orders delivered in 30 minutes or less—and reinforces that promise with a money-back guarantee.

 

What will your brand promise your customers? It is essential to not only define your brand promise, but to keep it every time, with every customer interaction. Brands that break their promises quickly fall out of favour and struggle to stay afloat in the market.

  

  

  

  

10. Maintain Your Brand Consistency

Finally, successful brands are unfailingly consistent—across every customer channel, every brand touch point, and every piece of brand collateral. Brand consistency means infusing every aspect of your brand, from packaging to marketing to in-store, customer facing staff or online experiences, with the values and promise your brand stands for.

 

It’s about far more than maintaining your corporate colours in your marketing material (although that aspect is also absolutely essential too and the reason Brand Style Guides are created). Being consistent should extend throughout your brand presentation, communication, and customer service. Creating a single impression for your brand from the beginning enables you to quickly increase visibility and recognition, and develop a loyal customer base who will spread your brand message for you.

 

Strong, engaging, and consistent branding is the critical foundation that supports all of your marketing activities, and drives the success for your company. Use a system like our Personality Profile Performer™ to get a great started with a well-defined brand that meets the needs of your target audience and outshines your competition, and you’ll enjoy a long and successful branding experience.

  

You may also like:

 

Brand Differentiation: 30 Ways to Differentiate Your Brand

  

Brand Personality: Is Your Brand’s Character Big Enough to Compete?

  

Brand Audit: Tips for Determining Your Brand’s Health – Can it be Improved?

  

 

So, what do you think?

 

• What excites you about launching a new brand? What are the challenges you believe you’ll face for your new brand?

  

• How well do you understand the requirements of your new brand messaging?

 

• Who is your ideal customer? What are the specific demographics of your target audience?

  

• How will your new brand differentiate from the competition?

  

• Does your brand offer the right quality and value to your customers for its positioning? How can you tie that offering to your target audience?

  

• Have you expressed your brands’ passions through your brand strategy? How will you capitalize on this?

  

• What is your brand promise, and how will you maintain it consistently across all of your brand touch points?

 

Feel free to share your thoughts in the comments. We’d love to hear from you!